Privacy Policy

Last updated: August 2026

ZERMAA™ is a brand operated by ZIYAM LTD (“we”, “us”, or “our”).

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or make a purchase from https://zermaa.com/.

1. Information We Collect

When you visit our website or place an order, we may collect information such as:

• Your name
• Billing and delivery address
• Email address
• Phone number, where provided
• Order and purchase information
• Payment-related information required to process your order
• Device, browser, and website usage information

We do not store your full payment card details. Payments may be processed securely by third-party payment providers such as Stripe and other payment services available at checkout.

2. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Process payments
• Deliver your purchases
• Provide customer support
• Handle returns, refunds, and exchanges
• Communicate with you about your order
• Improve our website, products, and services
• Prevent fraud and protect our business and customers
• Comply with applicable legal and regulatory requirements

3. Payment Providers

Payments made through our website may be processed by third-party payment providers, including Stripe.

These providers may process payment and transaction information in accordance with their own privacy policies and applicable laws.

4. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, analyse website performance, and support advertising where applicable.

You can control cookies through your browser settings and, where applicable, our cookie preferences.

5. Third-Party Services

We may use trusted third-party service providers to operate our business, including payment processors, hosting providers, shipping and fulfilment providers, analytics services, and customer-support tools.

These providers only receive information necessary to perform their services.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

7. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information

To exercise your rights, contact us using the details below.

8. Contact Us

ZIYAM LTD
Trading as ZERMAA™

Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Company registration number: 15351097

Email: support@zermaa.com

If the registered office address above is not the official registered office of ZIYAM LTD, replace it with the correct registered office address before publishing this policy.