Shipping Policy
Shipping Policy
Last updated: August 2026
At ZERMAA™, we aim to make your order experience simple, transparent, and reliable.
Order Processing
Orders are processed after payment has been successfully received.
Once your order has been processed, it will be prepared for dispatch from our fulfilment centre in Spain.
Shipping & Delivery
All ZERMAA™ orders are fulfilled and dispatched from Spain.
Estimated delivery time: 2–5 business days.
Delivery times are estimates and may vary due to circumstances outside our reasonable control, including courier delays, weather conditions, public holidays, or other unexpected circumstances.
Fulfilment Centre
Orders are fulfilled from our warehouse in:
Carrer dels Artesans, 29 (Nave Beeping)
Alaquàs, Valencia, 46970
Spain
This is our fulfilment location and is not necessarily the registered office of ZIYAM LTD.
Shipping Costs
Any applicable shipping costs will be clearly displayed at checkout before you complete your purchase.
If free shipping is offered, the applicable terms will be displayed on our website or at checkout.
Order Tracking
Where tracking is available, tracking information will be sent to the email address provided when placing your order.
Please allow some time for tracking information to become active after your order has been dispatched.
Delivery Issues
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your order number so that we can investigate the delivery with the relevant shipping provider.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
If an order cannot be delivered because incorrect or incomplete information was provided, please contact us as soon as possible.
Damaged Packages
If your package arrives damaged, please contact us at support@zermaa.com as soon as possible and, where possible, provide photographs of the package and product.
International Orders
If we offer delivery outside our standard delivery area, additional taxes, customs duties, or import charges may apply depending on the destination and applicable law.
Where applicable, such charges will be the responsibility of the customer unless otherwise stated at checkout.
Contact
For any shipping-related questions, please contact:
ZERMAA™
Operated by ZIYAM LTD
Email: support@zermaa.com