Returns & Refunds Policy
Returns & Refunds Policy
Last updated: August 2026
At ZERMAA™, we want you to be satisfied with your purchase. If you need to return an item or request a refund, please contact us at support@zermaa.com.
Your Right to Cancel
For eligible online purchases, customers generally have the right to cancel their order within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
If you decide to cancel your purchase, please contact us within the applicable cancellation period.
How to Request a Return
To request a return or cancellation, contact:
Please include:
- Your order number
- Your full name
- The product you wish to return
- Your reason for contacting us, if applicable
We will provide you with the appropriate return instructions.
Please do not send products to our fulfilment centre without first contacting us and receiving return instructions.
Condition of Returned Products
Products should be handled with reasonable care and returned in a condition that allows us to inspect them.
Customers may handle the goods as reasonably necessary to establish their nature, characteristics, and functionality.
Where permitted by applicable law, a reduction in the refund may apply if the value of the goods has been reduced because of handling beyond what is reasonably necessary.
Return Shipping Costs
Where a customer exercises their legal right to cancel an eligible order, the applicable return shipping costs may be the customer's responsibility where permitted by law.
If the product is faulty, damaged, incorrect, or otherwise subject to a legal remedy, please contact us before returning it.
Refunds
Once a valid cancellation has been received and the applicable return requirements have been satisfied, we will process the refund in accordance with applicable law.
Refunds will normally be made using the original payment method.
Where required by law, refunds will be processed within the applicable legal timeframe.
For eligible cancellations, standard delivery charges paid by the customer will be refunded where required by applicable law. Additional charges for a more expensive delivery option may not be refundable beyond the cost of standard delivery.
Faulty, Damaged, or Incorrect Products
If your product arrives faulty, damaged, or materially different from what you ordered, please contact us at:
Please provide your order number and, where possible, photographs or video showing the issue.
Your statutory consumer rights are not affected by this policy.
Exchanges
If you would prefer an exchange rather than a refund, please contact our customer support team.
Exchange availability depends on stock and applicable consumer rights.
Contact
ZERMAA™
Operated by ZIYAM LTD
Email: support@zermaa.com