Terms & Conditions
Terms & Conditions
Last updated: August 2026
Welcome to ZERMAA™. These Terms & Conditions apply to your use of https://zermaa.com/ and to purchases made through our website.
ZERMAA™ is operated by ZIYAM LTD.
1. Our Business
ZIYAM LTD
Trading as ZERMAA™
Registered office: 128 City Road, London, United Kingdom, EC1V 2NX
Company registration number: 15351097
Registered in: ENGLAND
Email: support@zermaa.com
2. Products
We make reasonable efforts to ensure that product descriptions, photographs, specifications, and prices displayed on our website are accurate.
Product colours and appearance may vary slightly depending on your device or display.
We reserve the right to correct genuine errors in product information or pricing.
3. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation will be sent to the email address provided during checkout.
We reserve the right to cancel an order where there is a genuine pricing or product-information error, suspected fraud, or where we are unable to fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount paid.
4. Prices and Payment
All prices displayed on our website are shown in the currency indicated at checkout.
Payment must be completed using one of the payment methods available at checkout.
Payments may be securely processed by third-party payment providers such as Stripe.
5. Delivery
Orders are fulfilled and dispatched from our fulfilment centre in Spain. Estimated delivery time is 2–5 business days after dispatch. Delivery times are estimates and may vary due to circumstances outside our reasonable control.
For full details, please see our Shipping Policy.
6. Cancellation and Returns
Consumers may have a statutory right to cancel an online purchase within 14 days of receiving the goods, subject to applicable legal exceptions.
Our full cancellation and refund procedure is explained in our Returns & Refunds Policy.
Nothing in these Terms limits your statutory consumer rights.
7. Faulty or Incorrect Products
If you receive a product that is faulty, damaged, or materially different from the product you ordered, please contact us as soon as possible.
We will work with you to provide an appropriate remedy in accordance with applicable consumer law.
8. Intellectual Property
All content on this website, including our brand name, logo, photographs, graphics, text, product descriptions, and other materials, is owned by or licensed to ZERMAA™ or ZIYAM LTD unless otherwise stated.
You may not reproduce, copy, modify, distribute, or commercially use our content without prior written permission.
9. Website Use
You agree not to use our website for unlawful purposes, to attempt to gain unauthorised access to our systems, or to interfere with the operation or security of the website.
10. Limitation of Liability
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
In particular, these Terms do not affect your statutory rights relating to faulty, misdescribed, or otherwise non-conforming goods.
11. Changes to These Terms
We may update these Terms from time to time. The latest version will be published on this page.
12. Governing Law
These Terms are governed by the laws applicable to the business and the customer, subject to any mandatory consumer protection rights that apply in the customer's country.
13. Contact
For questions about these Terms, please contact:
ZIYAM LTD — ZERMAA™
128 City Road, London, United Kingdom, EC1V 2NX